Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
If you receive a damaged, defective or incorrect product, please contact us and provide the necessary photos and documentation to illustrate the problem within 30 days after the purchase. We will arrange a refund or replacement for you after confirming the problem.

Exceptions / non-returnable items
The item must be returned in good condition - no drool, stains or mysterious smells - with the necessary documents, parts and accessories to ensure a full refund. Oh, and proof of purchase will be required before processing your refund.

Please simply contact us at support@iyeenature.com to apply for a return authorization before the return. You will be responsible for the return shipping fee. Please note that we are unable to provide the prepaid return shipping label.Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@iyeenature.com.

Change Address

If you want to change your shipping address, please contact us within 24 hours of placing the order. We do not support changing the shipping address after the shipment. And we are not responsible for any unsuccessful delivery due to the incorrect shipping information.

Order Cancellation

We will process your order within 1-3 days. You are able to cancel your order within 1-3 days. If you want to cancel your order after 1-3 days hours or after the shipping, you will be responsible for the return shipping fee and a 20% re-stocking fee.

The return process

1. Check your iyeenature Product

Contact our Customer Service to request a return or refund：

Email：support@iyeenature.com

2. Prepare the proof of purchase and reason of return

3. Return and take your money back

We’ll process a full refund once we receive them back at our facility. Refunds will be credited back to your account within 1-2 days, depending on the bank and credit card organization.